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Contact ThatsMyTrademark

We maintain a formal point of contact for every area of responsibility. Select the department that best relates to your enquiry and we will respond within the stated timeframe.

Legal & General Enquiries

For legal correspondence, partnership notices, or general questions regarding our monitoring service.

Email support@thatsmytrademark.com Please outline the nature of your enquiry clearly.
Response Target Within 48 hours Business days (Monday – Friday)
Languages English (primary) For other languages, we recommend English subject lines.

Data Protection Officer

Use this channel for GDPR, privacy, or data-subject access requests. Please include adequate verification details.

Email support@thatsmytrademark.com Subject line: “GDPR Request”
Response Target Within 30 days We follow EU GDPR statutory timelines.
Documentation Proof of identity Include sufficient details for secure verification.

Billing Support

For subscription administration, invoices, or payment reconciliation queries.

Email billing@thatsmytrademark.com Include your plan name and billing reference.
Response Target Within 24 hours Business days (Monday – Friday)
Refund Policy 30-day guarantee Terms outlined in our legal documentation.
Our Commitment: All correspondence is handled securely and logged for audit purposes. Sensitive information should only be transmitted after we have acknowledged your enquiry and confirmed a secure channel. For immediate operational matters, include “Priority” in your subject line and we will triage accordingly.